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    • Chris carter 1
    • Endless data request 1
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This is absolutely the worst company ever. I went through 5 different all of which asked for different things. They pushed my closing back 3 times with out telling me. Which in turn left me without a home for almost a week. They are awful and I will NEVER recommend them to even someone I hate. Choose a different company and save yourself the trouble. Read more

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I have had many mortgages during my 66 years, having owned maybe 10 different houses..the underwriters that process for cheery creek are by far the most anal. Reams upon endless reams of data request..over and never ends...and this for someone with a fat wallet and a credit score in the 800's. They make you feel like a common criminal. Next time I go back to quicken loans....did not have half of the bs! I know there was a meltdown in the mortgage industry due to lax processes, but this outfit is 2x the data requirement of any... Read more

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We purchased our house in cash and was looking to get a cash out loan. was told that they could work with me.. sent in all our paperwork and spoke to our loan officer..after a month got back a hold of him and he just told us these things take time.. Called a few other times and left e-mails trying to get updates and no answer. So I went to complain to someone higher up just wanting to get some sort of update.. this was 2 and a half months into the loan process. they seemed nice but finally the loan officer we were working with called and said... Read more

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I dealt with one of loan officers years ago at another company. We had no issues at all. We thought we would use the same person. This was a huge mistake!!! We were told one thing and got to a day before close and told about last minute costs that brought our closing from under $5000 to $9000. We were devastated!!! The cost were explained as unexpected title fees. Our close date was pushed multiple times and told it was always someone else fault but i would follow up so i knew they were the hold up. They knew of our situation and still did not... Read more

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I did end up getting the VP in corporate involved. After a long conversation, sharing my experience and perspective, she was very compassionate and made an extra effort to make me feel included, sympathized with and informed. My hope is they will take a look at their internal processes and mortgage loan officer customer service and strategize steps for improvement. It's very important that the loan coordinators and mortgage officers keep the buyers up to date on the progress of their loan, and be proactive in the communication. When a deadline... Read more

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The loan officer: GET THIS NAME--CHRIS CARTER in the Citrus Heights office- Don't work with him!!! I've been trying to buy a short sale for a year now. He's disorganized, gives me the wrong information and direction as to what documentation they want, arrogant about blaming everyone else instead of taking responsibility for his own mistakes. And he had the nerve to YELL at my HR people at my office because he screwed up his directions for filling out the VOE and blamed them for not giving him what he needed. Terrible experience, WOULD NEVER... Read more

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We have been working with this company out of Mequon WI for months! We did everything we were asked to do. Each time being told this will be it and that we would get financed for a house. Each time something new would could up. A day or two before we were supposed to have a loan for our agreement. We would do the almost impossible just to have the reason switched to something else out of our control. The person we dealt with through this company would not respond back to my husband at all the last month! A total waste of time, money and... Read more

Was this review helpful? 8 3

We went with this company to refinance, and provided our documents to them within 2-3 days! We were asked to take a loan to pay off a second mortgage, we did, thinking this was a sure fire refinance. Waited a month, without any response-- we were told we'd close the end of September, that came and went. They told us we could close by the 10th of October and with this deal, we'd have to cancel our auto pay on our mortgage to not pay them twice. We did this, thinking we were doing what we needed to, to get this done....Yesterday we find... Read more

Was this review helpful? 0 1

I dealt with Lori Richardson of Cherry Creek Mortgage, who promised us a loan for 3 months and even increased our qualification after submitting the 2011 tax return, then after questioning her on her math, she turns around and tells us to go find someone else. Just like that! When it comes to financing, the broker/lender should disclose everything, including how they arrive at their conclusions and how they do their math. Purchasing a home is probably the biggest purchase an individual could make, and to not have full disclosure in the... Read more

Was this review helpful? 3 6

I worked with Mike Ducey in Bettendorf Iowa. We communicated almost completely by email, which is what I prefer but whenever I had a question I needed answered right away reaching him by phone was nearly impossible. Two weeks before when our closing was supposed to be, I called him to make sure everything was on track and asked a few questions only to get a one word answer. I am still waiting on a response to an email I sent two weeks ago. Also, they held a check for the home inspection for TWO MONTHS. Who does that? It just hit my bank... Read more

Was this review helpful? 4 3
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