Cherry Creek Mortgage Complaints and Reviews

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    • Chris carter1
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Scam. They will tell you what one thing to do business then comes down to close your rates and down payment is a huge difference. Lies about fees. Title companies are in on it. Add comment

  • 1 day ago
  • Loans and Mortgages
  • Madison, Wisconsin
  • 6

I dealt with one of loan officers years ago at another company. We had no issues at all. We thought we would use the same person. This was a huge mistake!!! We were told one thing and got to a day before close and told about last minute costs that brought our closing from under $5000 to $9000. We were devastated!!! The cost were explained as unexpected title fees. Our close date was pushed... Read more

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  • Jun 17
  • Loans and Mortgages
  • Waterford, California
  • Mortgage
  • 20

I did end up getting the VP in corporate involved. After a long conversation, sharing my experience and perspective, she was very compassionate and made an extra effort to make me feel included, sympathized with and informed. My hope is they will take a look at their internal processes and mortgage loan officer customer service and strategize steps for improvement. It's very important that the... Read more

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  • Jun 10
  • Real Estate
  • Citrus Heights, California
  • Mortgage
  • 17

The loan officer: GET THIS NAME--CHRIS CARTER in the Citrus Heights office- Don't work with him!!! I've been trying to buy a short sale for a year now. He's disorganized, gives me the wrong information and direction as to what documentation they want, arrogant about blaming everyone else instead of taking responsibility for his own mistakes. And he had the nerve to YELL at my HR people at my... Read more

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  • Aug 08, 2014
  • Loans and Mortgages
  • House Loan
  • 275

We have been working with this company out of Mequon WI for months! We did everything we were asked to do. Each time being told this will be it and that we would get financed for a house. Each time something new would could up. A day or two before we were supposed to have a loan for our agreement. We would do the almost impossible just to have the reason switched to something else out of our... Read more

Was this review helpful? 7 3

  • Oct 03, 2012
  • Loans and Mortgages
  • Longmont, Colorado
  • 280

We went with this company to refinance, and provided our documents to them within 2-3 days! We were asked to take a loan to pay off a second mortgage, we did, thinking this was a sure fire refinance. Waited a month, without any response-- we were told we'd close the end of September, that came and went. They told us we could close by the 10th of October and with this deal, we'd have to... Read more

Was this review helpful? 0 1

  • Jun 15, 2012
  • Real Estate
  • Denver, Colorado
  • 5
  • 5
  • 474

I dealt with Lori Richardson of Cherry Creek Mortgage, who promised us a loan for 3 months and even increased our qualification after submitting the 2011 tax return, then after questioning her on her math, she turns around and tells us to go find someone else. Just like that! When it comes to financing, the broker/lender should disclose everything, including how they arrive at their conclusions... Read more

Was this review helpful? 2 6

  • Mar 20, 2012
  • Loans and Mortgages
  • Middletown, New York
  • 281

I worked with Mike Ducey in Bettendorf Iowa. We communicated almost completely by email, which is what I prefer but whenever I had a question I needed answered right away reaching him by phone was nearly impossible. Two weeks before when our closing was supposed to be, I called him to make sure everything was on track and asked a few questions only to get a one word answer. I am still waiting on... Read more

Was this review helpful? 4 3

  • Dec 07, 2010
  • Loans and Mortgages
  • Aurora, Colorado
  • 5
  • 5
  • 596

We've used Dana Smith at Cherry Creek Mortgage... Twice. Which makes us the idiots in this scenario. With the first mortgage she called us 30 minutes before closing to inform us that our mortgage would be $500 more than she had told us because she had miscalculated the taxes. Now with this second mortgage, she responds to absolutely nothing, never answers her phone, never calls back... Read more

Was this review helpful? 13 56

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