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We've used Dana Smith at Cherry Creek Mortgage... Twice. Which makes us the idiots in this scenario.

With the first mortgage she called us 30 minutes before closing to inform us that our mortgage would be $500 more than she had told us because she had miscalculated the taxes.

Now with this second mortgage, she responds to absolutely nothing, never answers her phone, never calls back realtor's on either side. We were told a month ago that we were approved and everything is a go. Now a day before closing all of these last minute requirements are popping up out of nowhere and we still don't know if the deal is going to go through. I know obtaining financing has become a difficult task, but cutting off all communication is not acceptable. This time she went on a weeklong hiatus due to an illness in the family... what a surprise, I know another client of hers that she disappeared on due to a mysterious family illness.

I'm pissed and I want anybody considering getting a mortgage to know Dana Smith with Cherry Creek Mortgage is not the route I'd recommend... EVER

Location: Aurora, Colorado

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Guest

I'm just glad I'm not alone in the poor experience with Cherry Creek!

Guest

I worked with Matthew Hibler at Cherry Creek Mortgage to get a home loan for $470,000 about a month ago. I could not have had a better experience. He worked on both nights and weekends to help me get some final issues resolved that were related to complications with the VA home loan guarantee program. Anytime someone mentions to me that they are considering buying a home I make sure to recommend him. Getting a home loan in the current financial environment is obviously more complicated, and a lot more difficult than it used to be. Because of the previous housing market collapse, underwriters now scrutinize every trivial detail of your entire life, and Matt did a great job of helping me get everything in order, and to get my home loan at a very low interest rate. I can't comment on anyone else that works at his company as I didn't meet or work with any of them, but I can tell you that Matt is the best there is.

Sincerely,

Robert Bunn

Guest
reply icon Replying to comment of Guest-468702

Seems like a fair response.

Guest

:cry I started working on purchasing a home at the end of 2011 I was given the okay to break my lease of $1074 to the apartment I was in... only to get a phone call 3 days before I think I'm moving in that the sellers could not sell me the home YET" Because the home had been sold twice in the last 2 months and could not close escrow Everything was put to a stop until the following month.

they started the process again in a month later. finally I have another close date. 3 days. before that close date they call me to let me know is that my taxes for 2010 were never filed.( this was partially my fault however the documents that I r s needed we're in the hands of cherry creek mortgage the whole time) so again they had to stop the whole process.

my taxes were finally filed on january 27th. here I am again 3 days before my clothes date once again and I can't get anyone to pick up the phone and give me an answer... I'm so frustrated. my calls and emails are being ignored.

I've been living with my mother for the past 5 in a half a months.

I would never risk for this company to anyone no 1 should ever have to go through what I just did. and am still experiencing:((( I've never in my life written a bad review for any company...

Guest
reply icon Replying to comment of Guest-443651

Well if they were waiting for you to file your taxes, that means they would also need to wait for the IRS to process them and offer transcripts. That can take anywhere from 3 to 14 weeks after you file. I do not know how they communicated with you, but this sounds like an issue any company would have had.

Guest

I am the above consumer that posted the review on Dana Smith and Cherry Creek Mortgage, and I have to admit I was wrong on both counts. Neither party is terrible.

I let the emotions of a difficult loan and an even more difficult loan environment get the best of me. Dana was under great stress and pressure and was doing her best to resolve the situation, and when all was said and done Dana and CCMC came out of their own pockets and got my family a deal so good we never even could have imagined it.

I have made multiple attempts to have my complaint removed, but for now this apology will have to suffice.CCMC is a fantastic company and though we had a few hitches, Dana cut her own leg off to get a near impossible loan completed.

Tony Lee

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